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Privacy Policy for Haatza Seller

At Haatza Seller, we value the trust you place in us. We are committed to maintaining the highest standards for secure transactions and the privacy of customer information. Please take a moment to review the following statement to understand our information gathering and dissemination practices.

1. Introduction

Haatza India Private Limited (referred to as "Haatza" or "we"), registered at Tech 37, Plot Number 2A, Electronic City, 2nd Phase Sy-No.37, Bengaluru, Karnataka, India 560100, is committed to respecting the privacy of every person who shares information with us or whose information we receive. Your privacy is important to us, and we strive to protect the information we collect from you to the best of our ability.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, usage, processing, disclosure, transfer, and protection (“Utilization”) of your Personal Information when you use the Haatza Seller website available at www.haatzaseller.in or the mobile application "Haatza Seller" available for download on Google Play Store and Apple App Store ("Application").

2. User and Entity Definitions

“You” or “Your” refer to registered or unregistered users of the Haatza Seller platform.

“We,” “Us,” and “Our” refer to Haatza India Private Limited.

3. Consent

By accessing our website or application, providing Personal Information, or utilizing our services, you unconditionally consent to:

  • The terms outlined in this Privacy Policy.

  • The use of your Personal Information as described.

  • If you use our services on behalf of another person (such as an employer or business), you confirm that you are authorized to accept this Privacy Policy on their behalf.

4. Business Model & Payment Information

Haatza Seller is a free-to-use platform for sellers to list products and manage their business.

  • No registration fees or upfront payments are required.

  • Haatza may charge commission-based fees on successful sales made through the platform.

  • Sellers do not make direct payments through the app; fees are deducted from earnings.

  • No in-app purchases or paid digital content are offered.

5. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy periodically. When updated, we will notify you via email or in-app notifications. If you do not agree with the changes, please discontinue use of the app or website.

6. Personal Information Collected

To provide our services, we may collect certain personally identifiable information, including:

Mandatory Information:

  • Name

  • Email address

  • Business-related details (e.g., company name, business type)

Optional Information (not required for registration):

  • Phone number (if required, only for seller verification and order-related communication)

  • Payment details (for commission settlements)

  • Shipping and transaction details

7. Why We Collect Personal Information

We collect and process personal information for the following purposes:

  • To enable seller registration and account management.

  • To verify seller identity and prevent fraud.

  • To facilitate order management, payments, and delivery coordination.

  • To send transactional notifications (e.g., order updates, payment confirmations).

  • To provide customer and seller support.

8. Justification for Phone Number Collection

To comply with Apple’s privacy guidelines, we have updated how we handle phone number collection:

  • Phone number is now optional for registration.

  • If provided, it is used for:

    • Seller verification to prevent fraud.

    • Order-related communication between sellers and customers.

    • Important transaction-related updates.

  • We do not share phone numbers with third parties except where legally required.

9. Data Sharing & Third-Party Access

We do not sell or share personal data for marketing purposes. However, we may share necessary information with:

  • Service providers & logistics partners to facilitate order fulfillment.

  • Payment processors to manage commission-based transactions.

  • Legal authorities if required by law.

10. Use of Cookies

We use cookies and similar technologies to improve user experience, analytics, and personalization. You can manage cookie preferences through your browser settings.

11. Data Security

We implement security measures including:

  • Encryption of sensitive data.

  • Access restrictions to protect unauthorized data access.

  • Secure payment gateways for transaction processing.

Despite our best efforts, no system is 100% secure, and we encourage users to adopt safe practices.

12. User Permissions

The Haatza Seller app may request permissions for:

  • Location: To provide localized services (optional).

  • Camera & Microphone: For product photo uploads (optional).

  • Storage: To manage media files and invoices.

Users can control these permissions via their device settings.

13. User Rights & Data Access

You can:

  • Review & update your personal details via the app.

  • Request data deletion by contacting our support team.

  • Opt out of non-essential communications anytime.

For account deletion or queries, email: grievance@haatzaseller.in

14. Compliance with Laws

This Privacy Policy complies with:

  • India’s IT Act, 2000 and its amendments.

  • Apple’s App Store Guidelines (5.1.1 - Privacy & Data Collection).

  • General Data Protection Regulation (GDPR) where applicable.

15. Data Retention Policy

We retain records of personal data:

  • Up to 3 years from last platform usage, or as required by law.

  • Immediately deleted upon account closure (unless legal retention applies).

16. Grievance Officer Contact Details

For privacy concerns or data requests, contact:

  • 📧 Email: grievance@haatzaseller.in

  • 🏢 Address: Tech 37, Plot Number 2A, Electronic City, 2nd Phase Sy-No.37, Bengaluru, Karnataka, India 560100

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